Local Support Contact Info
Email:
[email protected]
Phone numbers:
NOC (Network Operations Center): 270-782-4567
After Hours 24/7 Dispatch: 270-782-4596
Customer Links
Speed Test Links
Troubleshooting
- Have you checked for power? Make sure that all equipment has power, most equipment has a power indicator light.
- Checked for loose connections? Make sure nothing got unplugged.
- Is your issue affecting everyone or just one person? If it’s just one person or computer then the issue likely resides on your local network.
- Have you rebooted your equipment? Many time simply rebooting your router/switch can resolve the issue.
- Try running a speed test from one of the above links to narrow the problem down to one application or computer, or to see if it is affecting everyone.
- Are major updates taking place, they can cause slower speeds during the update process.
- Have you rebooted your equipment? Many time simply rebooting your router/switch can resolve the issue.