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  801 Center Street, Bowling Green, KY 42101       270-782-1200

  801 Center Street, Bowling Green, KY 42101
 270-782-1200

Customer Care

Local Support Contact Info

Email:
noc@bgmu.com

Phone numbers:
NOC (Network Operations Center): 270-782-4567
After Hours 24/7 Dispatch: 270-782-4596

Customer Links

Speed Test Links

Troubleshooting

  • Have you checked for power? Make sure that all equipment has power, most equipment has a power indicator light.
  • Checked for loose connections? Make sure nothing got unplugged.
  • Is your issue affecting everyone or just one person? If it’s just one person or computer then the issue likely resides on your local network.
  • Have you rebooted your equipment? Many time simply rebooting your router/switch can resolve the issue.
  • Try running a speed test from one of the above links to narrow the problem down to one application or computer, or to see if it is affecting everyone.
  • Are major updates taking place, they can cause slower speeds during the update process.
  • Have you rebooted your equipment? Many time simply rebooting your router/switch can resolve the issue.

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