Delivering Unmatched Service
BGMU offers Rock Solid Reliability – Three fiber optic loops provide a solid and redundant communication infrastructure throughout the city, keeping your business connected 24 x 7 x 365.
Service that makes your business go!
BGMU delivers the most dependable network with 24 x 7 support and an UPTIME of 99.99%, providing a firm foundation on which any business, large or small, can rely. Staying connected with what’s important.
About BGMU Voice
BGMU phone services, in conjunction with fiber Internet service, is both reliable and affordable. Business customers can now have local contacts for trouble shooting account changes or questions about bills. Imagine talking with a provider who is familiar with your business and knows your name. We strive to offer a level of customer service that has been long lost with large telephone and communication providers.
BGMU Fiber History
In July 2001, the City Commission granted Bowling Green Municipal Utilities permission to form a General Services Division, now known as BGMU Fiber, to provide ancillary services to the citizens of Bowling Green. Over the next year, nearly 50 miles of fiber optic cable was placed throughout the city in a strategic manner to provide redundancy. The BGMU Fiber Network went live in October 2002 with both dark fiber customers and lit fiber customers. In 2005, Co-location services were added to provide off-site disaster recovery and storage within a secure facility that provided fire suppression as well as generator backup. In April of 2012, construction was completed on a Tier II co-location known as the Lost River Data Center, a BGMU/WKU Joint Venture. The facility is located at WKU’s Center for Research and Development. In 2009 business telephone service was added to the array of services offered.
The Fiber Division consists of journeyman lineman, network analysts/specialist, and telephone technicians. The goals of BGMU Fiber are reliability, redundancy, scalability and enhanced productivity.
We have been a BGMU Fiber customer for several years now, and it’s been one of the best decisions we’ve made. Their network reliability and customer service are unmatched. They are available anytime and have the flexibility to offer their customers what they need. I would recommend BGMU Fiber to anyone looking for top notch network service.
Since switching to BGMU Fiber, we’ve experienced far fewer outages and problems than ever before — making us more efficient, and keeping our cash registers and ordering systems running smoothly even in the busiest moments. And on the rare occasion that there is an issue, their techs are easy to reach and quick to respond. We wouldn’t think of going back to a non-fiber connection, and are already banking on BGMU Fiber for upcoming projects!
We have been using BGMU Fiber very consistently for several years at four different locations. We have had nothing but consistent internet each and every day without lagging issues or drops in performance. BGMU has done a fantastic job with alerting us when there is a downtime scheduled to happen and ensuring that those downtimes happen outside of business hours. They are quick to help and answer questions when we have them and always so polite with their customer service. They are very easy to work with, and we will not be thinking about switching any time soon.